Return And Cancellations

Return Policy

To ensure complete customer satisfaction, we offer 7 day return policy on all unopened packaged items. We do not offer returns on non-packaged fresh food items like fruits, vegetables, ready to eat food. Call us at 832-376-1740 to file for returns.


Cancellation Policy

You can cancel your delivery for a full refund up until 24 hours before the delivery schedule. For example: if your delivery is scheduled between 7:00 PM to 9:00 PM on 05 Jan, you can cancel the order anytime before 7:00 PM on 04 Jan. These cancellations can be done directly from the 'Kartesa App' in the Order history section.